Efficient Scheduling
See appointments for selected staff and facilities in a day-grid scheduler.
APPOINTMENTS
Simplify scheduling. Create more opportunities.
SecureCare brings staff scheduling, customer self-booking, program rules, reminders, calendar synchronization, and the service that follows into one connected appointment workflow.
Customer Self-Booking
Eligible customers can book through the Patron portal using real availability and program rules.
Automated Reminders
Email and SMS reminders can include one-tap confirmation without requiring login.
Calendar Sync
Appointment changes stay synchronized with connected calendars.
Greater Impact
Reduce scheduling friction while keeping appointments connected to the work that follows.
HOW IT WORKS
From booking to better outcomes.
A connected scheduling process keeps staff, customers, communications, and calendars aligned.
Book
Customer books online or staff schedules the appointment.
Validate
Availability and program cool-down rules are checked.
Remind
Consent-aware email and SMS reminders are sent under program settings.
Confirm
The customer can confirm through a one-tap link without logging in.
Stay in Sync
New, rescheduled, and cancelled appointments update connected calendars.
MORE THAN A CALENDAR. A STRONGER MISSION.
Built for real-world service.
SecureCare aligns appointment availability with staff, facilities, program rules, communication preferences, and the operational work surrounding the appointment.
Day-grid and horizontal scheduler views.
Filter by appointment status, including Pending Reassignment.
Customer self-booking through the Patron portal.
Program-based cool-down rules during booking.
Consent-aware email and SMS reminders with confirmation tracking.
Two-way calendar synchronization for new, rescheduled, and cancelled appointments.
Facility-time-zone handling for scheduler, reminders, and calendar events.
Signature documents can be required as part of the appointment workflow.
Authorized staff can create a billable service directly from an appointment.
KEY CAPABILITIES
Scheduling that understands the work around it.
Day Scheduler
View selected staff and facilities together in a day-grid, with persisted scheduler selections.
Horizontal Scheduler
Switch orientation when a horizontal appointment view better fits the workflow.
Customer Self-Booking
Patron-linked customers can book eligible appointments against real staff availability.
Program Rules
Booking respects program settings, including configured cool-down periods.
Reminders & Confirmation
Program-level reminder settings support email, SMS, and one-tap confirmation.
Calendar Synchronization
Connected calendar events are created, updated, or cancelled as the SecureCare appointment changes.
Facility Time Zones
Appointment times are interpreted in the facility's time zone across scheduling and communications.
Signature Documents
Programs can associate signature documents with the appointment workflow.
Create Service from Appointment
Authorized staff can create the related billable service directly from the appointment.
CONNECTED ACROSS SECURECARE
The appointment is only one step in the journey.
Appointments connect customers, staff, facilities, programs, reminders, signature documents, and billable services.
PEOPLE. PURPOSE. POSSIBILITIES.
Make scheduling easier so your team can focus on people.
Reduce barriers, keep everyone aligned, and turn scheduled time into connected service.
